Last updated: 16 August 2026
Before work begins
You may cancel a booked project within five working days of accepting the proposal, provided work has not started. Eligible payments are refunded in full. If the agreed start falls inside that period and you ask us to begin, completed preparation becomes chargeable.
Cancellations after commencement
Once analysis has started, we refund prepaid fees less work completed, non-cancellable associate time and any approved expenses. The proposal identifies milestones or a day-rate basis used to calculate a partial refund. Completed work and delivered materials are non-refundable.
Cohort Clinic changes
A Clinic may be moved once without charge with at least two working days’ notice. Cancellation with that notice receives a full refund unless preparation has begun; in that case, preparation is deducted and the balance returned. Later cancellations and no-shows are non-refundable, although we will consider documented exceptional circumstances.
Delays, access and rescheduling
If required access or source material is late, we will offer the next reasonable slot. A substantial delay may require a revised timetable or fee. If Engine Nodecore cancels and no acceptable replacement date is agreed, undelivered work is refunded in full.
Processing
Request a refund at hello@engine-nodecore.digital with the proposal number and reason. Approved refunds are made to the original payment method within 10 working days; bank processing may take longer. This policy does not limit statutory rights or any more favourable term in a signed proposal.